Errors & Cancellations

Errors & Cancellations

If there are any errors or shortages in your order call 01642 566661 or email within 48 hours of receiving your order.

There is no charge for withdrawing an order prior to the despatch of your products.

To cancel an order call 01642 566661 or email quoting your order, delivery and invoice number and the reason for cancellation. Goods must be unopened and customers must take reasonable care of the goods while in their possession and both goods and packaging must be returned in resaleable condition. Carriage costs are the responsibility of the customer. Refunds will be processed within 7 days of receipt of returned goods.

After 7 days from receipt of the product(s) a restocking fee will be deducted from any refund at 20% of the total invoiced amount including initial delivery charge and if applicable the cost of collecting any goods incurred by Eemits Communications Ltd. where the goods on testing are found not to be faulty.


  • Audio Accessories having ear inserts
  • Customisable goods not normally stocked by Eemits Comunications Ltd. and have been ordered by Eemits Communications Ltd. solely for the purpose of the cancelled order.

An insured, tracked delivery method (e.g. Royal Mail Special Delivery) must be used to return product(s) to:

Eemits Communications Limited
Brignell Road
Riverside Park

Please be aware that Royal Mail Recorded Delivery will only offer compensation up to �27 should a package not be delivered and therefore is not recommended for returning handsets. Royal Mail Special Delivery or another suitable carrier must be used to return handsets or other goods over �40.00. At our discretion, we may deduct our delivery costs from any refund. This does not affect your statutory rights.