EEMITS has created a unique Project Management Methodology (PMM) that is utilised to manage the various aspects of customer solutions. Our PMM is designed to successfully deliver against exacting customer expectations.
Importantly, we will not commence with starting a new Project until we have understood 100% the customer requirements and relayed back that understanding to the customer! Only in this manner can both parties be 100% confident that clarity of purpose has been achieved.
At the heart of our PMM is 'Agility' - as we believe that this is the most critical component of successful project management. We define Agility as 'having the ability to be flexible to changing timelines, adaptable to fluctuating environmental conditions and receptive to changing demands'.
From 'Project day one', our dedicated Project Team sets out to ‘visualise’ the finished deliverables and then relate this end-vision to the respective company functions who will eventually contribute towards the project.
This visualisation process helps to guide everyone in the same direction and, importantly, helps to minimise any ambiguity or confusion from arising.
Moving forward we then attack the project delivery through a comprehensive, transparent series of key tasks, milestones and critical dates. This includes aspects including Initial Review, Design Verification & Validation, Factory Acceptance Test, Site Acceptance Test, Installation Customer Acceptance and ending with an in-depth Project Review.
A vital thread woven throughout our project management is ‘Effective Communication’ – something that can often be taken for granted and overlooked. We have embedded, within our PMM, specific structures that require clear & identified contact names, roles & responsibilities (from both EEMITS and the respective customer). In addition, the details of all required pre-planned meeting updates, conference calls etc are agreed and diarised.
We firmly believe that the investment within our PMM has allowed EEMITS to produce business solutions that consistently not only match, but exceed, the outline needs and demands of our customers.
Implementation and Training
Eemits delivers comprehensive training to each customer on our unique TRBOCALL modular platform providing knowledge and practical skills to ensure all radio users can effectively communicate using the new system.
The training will be tailored depending on the individual needs of the system itself. We will provide the trainers with practical instruction with an emphasis on learning basic radio operation, communication skills, and emergency and non-emergency radio use.
The full TRBOCALL system will be demonstrated onsite for all customers. Trainers will leave with a whole host of skills including the understanding of the basic care and functions of a digital radio, battery pack, charger and audio accessories, the value of battery maintenance, right through to how to use the TRBOnet software and how to report audio faults, amongst many other key skills.
Trainers will be issued a Certificate of Completion upon successful accomplishment of demonstrated practical skills.
A user guide will also be designed to be used as a quick reference guide that can be distributed to our customer's radio users. A copy of the training matrix will also be provided that can be used by new radio users who can then sign off this document, forming part of their personal training.
Once we have installed the TRBOCALL system, we strive to continue to deliver excellent customer service at all times. As such, we provide all of our customers with a repairs and maintenance hotline number to call, of which the enquiry will be dealt with very swiftly.
Our clients have an option to take different aftersales packages with Eemits, including the option to have access to the company 24/7, 365 days a year.
To get in touch with our aftersales team, please call 0800 328 0100.