Returns and Exchanges

Returns and Exchanges

In the unlikely event that you wish to return your product(s) to us, please return your delivery note with details of the product(s) you wish to return and indicate whether you would like a replacement or refund. Subject to goods and all packaging being returned in "as new" and unopened condition and complete with all packaging and any accessories originally supplied, we offer a no quibble 7 day refund or replacement guarantee within 30 days on most products, except:

  • Audio Accessories having ear inserts
  • Customisable goods not normally stocked by Eemits Comunications Ltd. and have been ordered by Eemits Communications Ltd. solely for the purpose of the cancelled order.

After 7 days from receipt of the product(s) a restocking fee will be deducted from any refund at 20% of the total invoiced amount including initial delivery charge and if applicable the cost of collecting any goods incurred by Eemits Communications Ltd. where the goods on testing are found not to be faulty.

An insured, tracked delivery method (e.g. Royal Mail Special Delivery) must be used to return product(s) to:

Eemits Communications Limited
Brignell Road
Riverside Park
Middlesbrough
TS2 1PS

Please be aware that Royal Mail Recorded Delivery will only offer compensation up to �27 should a package not be delivered and therefore is not recommended for returning handsets. Royal Mail Special Delivery or another suitable carrier must be used to return handsets or other goods over �40.00. At our discretion, we may deduct our delivery costs from any refund. This does not affect your statutory rights.