The Key Differences Between Managed Service & Direct Purchase
22/04/2024
When in the market for two-way radios, it may seem a straightforward process. You choose how many radio devices you need, when you need them, and how much you have to spend as an overall budget. But the reality is a lot different to the expectation.
You have to factor in everything from coverage and choosing the right features to maintenance and repairs. In this blog we'll discuss the key differences between making a direct purchase and taking out a Managed Service contract with Eemits Communications.
Let's start by taking a look what the Eemits Managed Service is and what you get:
The Managed Service explained
Designed around you, the Eemits Managed Service incorporates all the key elements of our award-winning TRBOCALL modular platform. Combining the right hardware, accessories, software, features, infrastructure, and service wrap, you have the flexibility to choose the elements that suit your individual needs - so you pick exactly what you require, whether it's just hardware or a combination of all modules.
We then do the rest by providing you with with the benefits below.
Spread the cost of payments
Make one monthly recurring payment that's spread across a 36 or 60-month period. All your hardware, accessories, software, features, infrastructure, and service wrap is factored into the cost.
Access to the latest technology
Hiring your radios means you're able to future-proof your fleet by always making sure you have the latest models and technology available during your contracy and beyond (if you renew your partnership with us).
Expert maintenance support
We offer preventive, reactive, and remote maintenance support - aligned to pre-agreed SLAs. This includes an annual site visit as standard, business-hours technical advice, 24-7-365 on-call support (optional extra), and remote monitoring and programming services.
Accidental repair cover
You benefit from extended warranty, or extended warranty with accidental damage cover, that will last for up to five years. Please note - extended warranty and extended warranty with accidental damage is factored into your monthly cost, but you can choose to have standard cover. All radios come with a two-year warranty as standard, but accidental damage won't be accounted for.
OFCOM licence managment
You won't need to sweat the small stuff when it comes to licenced radio devices. We apply for an OFCOM licence on your behalf and manage the process from start to finish. This includes getting in touch closer to the time when the licence is due to expire.
What you get with a direct purchase
Direct purchases are ideal if you want full management of your radio devices, and have the experience to ensure their performance stays high and coverage doesn't diminish. You will need to weigh up whether you're happy to buy a fleet of devices under the caveat of knowing they will diminish over time in respect of their place in the market.
Radios come with a standard two-year warranty (that covers manufacturer defects only), two-year software updates, and throughout that two-year period you'll benefit from telephone support from ourselves.
From an OFCOM licence perspective, you will need to manage this, but we will still provide free programming and tune the radio to your licence frequency.
Contact Eemits today about our Managed Service
Ready to have a conversation on the ways our Managed Services suits you? Contact us today, or call us on 0800 328 0100, between 8:30am and 5:15pm, Monday to Friday.
Simply just want to purchase radio devices? Go to our 2wayradioshop website, or contact using the details above for purchases of five or more licenced radios.
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See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."