ATEX: Avoiding System Failures and Engineering Business Success
When it comes to having the right radio solution in place for an ATEX environment, there’s many factors to take into consideration. Over the course of our ATEX 12 pain points series, we’ve discussed having the right hardware, the right coverage, the right software and features, and the right people to make sure business critical communication is as effective as possible.
But, for all of these elements to work in harmony together, you need to ensure systems are set up to succeed and you have reliable support you can always call on.
Today, we wrap up our ATEX 12 pain points series by focusing on our Service Wrap, and how our engineering team will help drive success for your business when it comes to safety, productivity, and efficiency.
Reliability through redundancy
You may be used to the word redundancy in a work-related sense, but in engineering terms it means something different. In this context it refers to the duplication of critical components or functions of a system – with the intention of increasing the reliability of the system, to prevent downtime and serious issues occurring.
Having system redundancy in place is vital for keeping your operations running smoothly. With back-up systems in place there should be no point of failure – allowing you to get on with the job at hand.
Redundancy can come in many different forms:
• System redundancy – in the scenario that a primary system fails, it’s vital that a secondary system can act in the same way. To achieve this, duplicating critical components and having emergency fall back locations in place is key.
• Antenna redundancy – Having multiple antennas in situ will help ensure that signal/coverage doesn’t drop off, especially in scenarios where failback systems come into play.
• Battery redundancy – Having spare batteries for ATEX radios is essential. If you use batteries to the point of the radio becoming hot to touch, you may find that radio performance will begin to deteriorate. Having spares and knowing when to use them is vital.
We are experts when it comes to having the right redundancy solutions in place for your business. Our engineers will always cater for your individual requirements.
The 24/7 support approach
Business critical communication isn’t something that’s operational from 9 to 5. It’s required 365 days a year, 7 days a week, 24 hours a day – due to the potentially explosive nature of working on-site.
But it’s not just important from a worker safety point of view. Championing business critical communication can make your workforce more productive, and your operations more efficient.
When it comes to transforming site safety, productivity, and efficiency, we’ve been helping businesses over three decades. And as part of our commitment to customers, we offer 24/7 engineering support services to ensure your digital two-way radio solution is always running smoothly.
These services are delivered with industry-leading tools and processes to ensure faster resolution of system issues, minimize interruptions and outages and improve your overall experience of the services received. We will engage and collaborate with you to build an operations and management plan to achieve goals that matter to you whilst addressing your specific needs.
To benefit from a reliable digital two-way radio system, you need to have end-to-end management of the systems in place – ensuring that a dedicated, single contact is in place to take full ownership, from the moment an incident occurs until it’s resolved.
As part of our Service Wrap offering, we have a team of engineers on hand to help your business with the following:
End-to-end management of system faults
We provide you with a single point of contact who takes full ownership of ensuring your two-way radio solution is free from systems fault. Should an incident occur, they will offer dedicated support from detection to resolution.
Uncompromised management of services
We have a dedicated service team who proactively monitor your bespoke system for any issues. When events are identified, remote diagnosis is conducted, and measures are taken to resolve problems remotely.
If the event calls for a field technician to visit your site, one of the team will visit your location and ensure things are back up and running as quickly and efficiently as possible.
All updates/fixes are carried out with pre-agreed SLAs in place – which includes regular reports for your review.
Planned system upgrades
Implementation and change management services required to maintain your system at the highest level of support to get the most value from your investment with the latest features and security enhancements.
Infrastructure and spare parts management
From an infrastructure perspective, we manage your entire system's hardware and software status and information – giving you greater peace of mind that complex systems are being managed by a team of experts.
To optimise your inventory control and logistics process, we ensure you have the right number (and type) of parts when they’re needed. This reduces the number of unnecessary parts and limits capital expenditure.
Book a FREE Demonstration
If you would like to find out more about how our Service Wrap offering will transform your business, and all the other features and software we provide, then book a FREE demonstration of our ultra-smart TRBOCALL system today.
See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."