Whitby Seafoods Chooses TRBOcall
Introduction to the company
Founded in 1985, Whitby Seafoods is a proud, independent family company valued for their straight-talking, honest approach to business. They are famous for their ‘proper Scampi’, which is caught off the coast of the British Isles and made with authentic British langoustine.
As the UK’s leading Scampi manufacturer, Whitby Seafoods was named one of the London Stock Exchange’s ‘1000 Companies to Inspire’. The report is a celebration of the fastest growing and most dynamic small- to medium-sized enterprises in the UK. To be included on the list, companies need to show consistent growth over a minimum of three years, significantly outperforming their industry peers.
As Whitby Seafoods’ sales increased, so did the size and complexity of their physical operations. To ensure that daily production ran smoothly, they sought an experienced partner with a demonstrated history of communications excellence.
The unprecedented growth of Whitby Seafoods meant that many legacy operations and procedures had to be revised or removed. With a long history in food manufacturing, we were in an ideal position to develop and deploy innovative, sustainable communication solutions that could evolve with the business.
After a thorough appraisal of their existing system, we concluded that it should be upgraded from a simple back-to-back (direct mode) digital system to a single-site conventional digital repeater system.
This coverage would clear up the black spots created by the physical expansion of their premises. We also overlaid TRBOnet Enterprise software to improve workforce safety and drive operational efficiency.
When workers enter and leave on-site cold storage and process areas, they need to know they can rely on the radio system to raise an alarm, which colleagues can act on quickly. Specifically, worker safety was improved by the lone worker, panic alarm and man-down features offered by the deployed Motorola DP4801e radios.
In the event of an emergency, these safety features interact with TRBOnet’s external GPS and internal location software to give the PC dispatcher the exact location of the worker in need.
For interior locations, the system worked with the DP4801e’s embedded Bluetooth feature and strategically placed i-Beacons. Several smartphones — with the TRBOnet mobile client application installed on them — were also paired with the alarms. This meant that alarm notifications could be pushed off-site outside of business hours, giving on-site workers peace of mind that their welfare was always being monitored.
The single-site conventional digital repeater system has also helped drive efficiency for Whitby Seafoods. The access control gate now has a call-point that allows visitors and delivery personnel to communicate directly with radio users on-site. Because every moment counts, this feature is essential for quick delivery and dispatch of fresh and frozen produce.
For improved security, the access barrier is controlled by on-site radio users with the DP4801e telemetry function. Once the radio user has received a message from the access call point, they can lift the barrier with a single press of the button and vice versa. The success of the telemetry action is confirmed by a text acknowledgment over the radio.
To confirm the person’s identity at the call point, a TRBOnet IP camera module was installed. This required the set-up of a high-quality IP CCTV camera, mounted in a strategic location with an unobstructed view of the access area. The camera feed could then be monitored in real-time using the TRBOnet PC dispatcher.
By not having to constantly monitor or send staff to access points, Whitby Seafoods has significantly reduced downtime and optimised manpower. Improved safety conditions have led to improved productivity, proactivity and overall efficiency.
The communications system is a 5-year, fully managed solution, with all Motorola products covered by their enhanced warranty for accidental cover. This ensures that any defective product is repaired and returned to Whitby Seafoods within 3 days. The managed service also covers reactive maintenance: any on-site problems receive a response within a pre-agreed SLA time, and the integrity of the system is checked with a planned preventative maintenance appraisal.
Ultimately, our experience in the wider food manufacturing industry and our close collaboration with the Whitby Seafoods team made all the difference. These determining factors helped us to create a communications solution that was tailored for Whitby Seafoods rather than a one-size-fits-all approach frequently adopted by other resellers.
We have provided Whitby Seafoods with communication solutions for over a decade, and we will continue to deliver on our promise of ongoing, attentive after-sales and customer care services.
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.” – Gareth Coverdale, Whitby Seafoods
See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."