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Utilities: How to Monitor Incidents On Site More Accurately

Eemits Requalifies for SafeContractor Accreditation

Accidents and injuries happen all the time. It doesn't matter whether you're at work or at home, in a split second you can be reaching for a plaster or heading for the A & E department before you've finished eating your evening meal. 

In the energy and utilities sector, you can't just paper over accidents and injuries with plasters. You need to be able to record what happened, how it happened, and what measures need to be put in place to preventing incidents from happening again. 

Today, we take a closer a look at how to monitor incidents on site more accurately, so that accidents and injuries can be identified correctly - and teams across your operation can work in an environment where preventive measures are in place. 

Introducing Voice Recording

To monitor and report accidents and injuries more accurately you should use a solution that can capture radio-to-radio conversations, so you can use voice communications and turn them into business intelligence data. A solution that does exactly this is known as Voice Recording. 

Voice Recording is a smart piece of software that records radio-to-radio conversations and gathers the data to give end users the ability to record, log and playback any individual or group call. Local and wide area channels can benefit from Voice Recording - with access to the data available via a desktop application. The radio data can be used to: 

  • Review the conversation to understand what's been discussed at the time of the incident
  • Minimise any potential legal impact from incidents, i.e., avoid a "it's their word against ours" situation
  • Improve the accountability of who or what was responsible for the incident taking place
  • Enhance health and safety training by using these real-life scenarios for training and development purposes

Don't just picture the scene

Having the ability to record and listen to audio recordings of radio conversations means you're able to go back to the scene (moments after it's taken place) and have a greater understanding of what happened, and why it happened. 

This will aid the safety, efficiency and productivity of your operation as you'll not only be able to learn from incidents to make the workplace safer, but by putting preventive measures in place you'll be able to run an operation that's smooth and risk averse. 

Build a robust training plan

If your health and safety team sometimes feel like workers are taking information in one ear and out the other when they sit through training courses, then having voice recordings of their conversations (when an incident takes place) will help them to focus on why health and safety is so important. 

Your health and safety team can enhance the training plans they create, and they can even be shaped by the accidents and injuries that are taking place - backed up by real-life events, in the form of the voice recordings. 

Reporting the facts

The energy and utilities sector is no different to any other in the UK. They all must abide by strict health and safety regulations - with one in particular being the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). This includes the requirement to report serious workplace accidents, occupational diseases and specified dangerous occurrences (or near misses). 

It's something that has to be taken seriously, and for it to be taken as such, businesses must pay attention to how accurately they reporting  incidents that take place. And when you consider the fact that workers in the sector are often operating across vast amounts of space (think wind farms and water treatment plants) and up at a height (or even underground) then you see that there's more susceptibility to serious accidents and injuries than someone working an office job. 

That's why it's important to have a smart solution in place that will give you greater data intelligence than you had before about what happened, when it happened, and how it happened. Voice Recording may be one of the best investments you make to ensure safety and efficiency is always at the heart of what you do.  

Book a FREE demonstration of TRBOCALL 

Voice Recording is available on our award-winning TRBOCALL platform. We can show how you it works for FREE by giving you a demonstration of TRBOCALL with no obligation to make a purchase. To register your interest in booking a FREE demonstration, please go to our contact us page and fill out the online enquiry form.

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Whitby Seafoods

“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.” 

Teesside Park

"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.

Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."

Middlesbrough Council

"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.

Eemits is a professional, friendly and reliable company."

Lucite International

"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.

Eemits is a great company."

Huntsman Pigments and Additives

"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."

Hitachi Rail Europe

"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.

Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."

Go North East

"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.

Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."


"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.

Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."

ATC Liverpool

"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.

Eemits attitude sets them apart - no problem is too big"

North Tees Hospital

"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."

Hartlepool Power Station

"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.

I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."

Cummins Turbo Technologies

"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.

The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.

Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."

Falck Fire Services

"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.

As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.

TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.

Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."