Managed Service: The Eemits Solution Designed Around You
25/02/2022
We offer a Managed Service package as part of our award-winning TRBOCALL modular platform, where you benefit from access to the latest technology, expert engineering services, and dedicated aftersales support. All this is rolled into one monthly payment across a 36 or 60 month period - with no price increases for the duration of the contract.
Designed around you
We work with you to design a Managed Service via our award-winning TRBOCALL modular platform which lets you combine the right hardware, accessories, software, features, infrastructure, and service wrap.
TRBOCALL gives you the flexibility to choose the elements that suit your individual needs, so you pick exactly what you require, whether it's just hardware or a combination of all modules, and we do the rest.
You get to choose your:
Key benefits of Managed Service
Spread the cost of payments
You make one recurring monthly payment that's spread across your 36 or 60-month period. All your hardware, accessories, software, features, infrastructure, and service wrap is factored into the cost.
Access to the latest technology
Hiring your radios means we can future-proof your fleet by always making sure you have the latest models and technology available during your contract and beyond if you renew your partnership with us.
Expert maintenance support
We offer preventive, reactive, and remote maintenance support - aligned to pre-agreed SLAs. This includes an annual site visit as standard, business-hours technical advice, 24-7-365 on-call support*, and remote monitoring and programming services.
Accidental repair cover
You benefit from extended warranty, or extended warranty with accidental damage cover, that will last for up to five years**
Budget with confidence
We guarantee that you will not experience any price changes during the entirety of your 36 or 60-month contract.
*24-7-365 on-call support is an optional extra and not included as standard like the annual maintenance site visit.
**Extended warranty and extended warranty with accidental damage cover is factored into your monthly cost, but you can choose to have standard cover. All radios come with a two-year warranty as standard, but accidental damage won't be accounted for.
Service comparison
As an ultra-smart communication solutions provider, we know that one size doesn't fit all. Everyone has different requirements and different budgets, that's why we offer a Managed Service that is designed around you. Below you will find a handy comparison between this and making a direct purchase.
Managed Service
What's included:
- Enhanced warranty (covers defect and wear and tear repairs, and has a three-day turnaround) OR
- enhanced warranty plus (covers defect, wear and tear, plus accidental damage, and has a next-day turnaround)
- Software upgrades (five years)
- Preventive maintenance
- Reactive maintenance
- Telephone support (five years)
- Remote system health-check monitoring
- Remote handset programming
- Ofcom licence management
- Inclusive delivery
Direct purchase
- Manufacturer standard warranty (covers manufacturer defect repairs, and has a 20-day turnaround)
- Software upgrades (two years)
- Telephone support (two years)
Service summary
Our Managed Service allows you to benefit from an ultra-smart digital two-way radio system without the hassle and complexity of implementing and maintaining the system yourself. You also have the flexibility of choosing the right solution for your business, whilst spreading the cost of payments and benefitting from expert engineering support and a dedicated aftersales service.
What makes us stand out
Award-winning modular platform
We offer a Managed Service thanks to our award-winning TRBOCALL modular platform - which is recognised on a global scale by Motorola Solutions for its innovation. It's cloud-based so you get access to the latest technology at an affordable price. This is all without the need for us to make site visits for radio programming and firmware updates (that would normally incur additional costs).
Suited to different budgets
We know that one size doesn't fit all when it comes to budgets. That's why we let you choose the right hardware with the right accessories, software, features, infrastructure, and service wrap. We then package it all together with just one monthly payment to make over a 36 or 60-month period.
Expert engineering support
Preventive maintenance comes as standard. This includes a comprehensive site survey that identifies any blackspots for coverage. We'll then make recommendations and implement them to give you the best coverage possible for your site or grounds.
Dedicated aftersales
Our Service team will provide business-hours (Monday to Friday) support and advice to help you get the most out of your package with us. This covers expert technical support and advice relating to your service and solutions. They're always on hand to help you with any issues, additional services, and contract renewals.
If you like the sound of our Managed Service and would like to know more about it, please contact us today via our online enquiry form, or call 0800 328 0100.
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See What Our Clients Say
“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.”
"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.
Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."
"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.
Eemits is a professional, friendly and reliable company."
"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.
Eemits is a great company."
"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."
"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.
Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."
"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.
Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."
"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.
Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."
"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.
Eemits attitude sets them apart - no problem is too big"
"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."
"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.
I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."
"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.
The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.
Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."
"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.
As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.
TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.
Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."