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O&M Provider on Prestigious Recyling Plant Chooses Eemits Managed Service

27/11/2024
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An appointed Operations & Maintenance (O&M) partner for the world's first commercial-scale plastic recylcing plant (based in Teesside) has chosen an Eemits Managed Service for the provision of two-way radio communication on site. 

The plant and the O&M provider will process over 20,000 tonnes of waste plastic each year, during phase one of the operation - so a robust radio solution has been put in place to aid worker safety, site efficiency, and plant productivity. 

Here's a more in-depth breakdown of what was recommended and implemented. 

Hardware - Motorola DP4801Ex & Other Devices

Due to the nature of work on site, ATEX-rated devices were required to ensure safe working. To accommodate this requirement, Motorola DP4801Ex screened radios and Motorola DP4401Ex non-screened radios were recommended. 

The DP4000 Ex series still remains one of the leading products on the market, and provides end users with wide area coverage, high-quality audio, and access to a range of safety features. 


From an accessories point of view, multi-unit chargers, hard leather carry cases, shoulder straps, and remote speaker microphones were provided. 

And a fixed desktop Motorola DM4600e radio was also implemented for control room use. 

Device & Accessories Breakdown

- 10x Motorola DP4801Ex handheld radios
- 5x Motorola DP4401Ex handheld radios
- 1x Motorola DM4600e desktop radio
- 3x Motorola IMPRES multi-unit chargers
- 15x ATEX hard leather carry cases 
- 15x Motorola shoulder straps
- 15x Motorola ATEX remote speaker microphones

Infrastructure - TRBOCALL Capacity Max

Given the plant's location at Wilton International, an ultra-reliable system was required in order to give maximum coverage in a vastly populated area, where two-way communication is critical.

To support the O&M with ultra-reliable coverage, our flagship TRBOCALL Capacity Max Tier III system was implemented. 












Utilising IP architecture, Capacity Max offers reliable coverage on a regional scale - which highlights its power in terms of connectivity. And as it's a cloud-based solution, the end customer saves a significant amount of money, as there's no requirement for multiple site visits to implement a localised site. 

Service Wrap - Preventive & Reactive Support

Any good Managed Service has a strong service wrap provision that runs for the entirety of the contract. 

And for the best possible support, the O&M partner took out a 36-month agreement with Eemits, that compromised of the following: 

Motorola Enhanced Warranty - Hardware Repair with Accidental Damage

This includes quicker turnaround time for repairs, two-way shipping, standard repairs, adjustments and restorations. If the radios are damaged through being dropped etc. they will typically be covered for repair under the warranty too. 

Preventive Maintenace - Annual Visit from Engineering Team

This includes an annual one-day site visit from our Engineering team, where we'll do a full site check to ensure coverage is performing as expected, along with any manufacturer equipment that is in place. 






Business Hours Reactive Maintenance - Our Team is on Hand

We know things can happen unexpectedly, that's why our team is on hand during business hours to advise or pass on any problems being faced with the radio system. The business will use the information and act accordingly. 

Business Hours Telephone Technical Support - Our Service Team is Happy to Help
Sometimes, customers (like this one) may need some technical advice on the system they're using. That's why our Service team is always happy to help during business hours with any required technical support. 

On top of the service wrap provisions, this end customer also been supported with the right Capacity Max software licences, and the appropriate Ofcom licenced for legal and safe use. 

Contact Eemits Today for More Information on TRBOCALL

If you'd like to learn more about the TRBOCALL systems we implement for customers across the UK, then get in touch with us today. 

Contact us via our online form, or call us now on 0800 328 0100. 

News Archive

See What Our Clients Say

Whitby Seafoods

“Eemits Communications has been a long-time partner of Whitby Seafoods. Their single-site conventional digital repeater system has driven daily efficiency and given us greater on-site access control. We appreciate their continued commitment to customer satisfaction and look forward to what the future holds.” 

Teesside Park

"We have a great and longstanding working relationship with Eemits and they have always ticked every box. They offer an excellent, friendly and reliable service.

Eemits have a great understanding of the park and its needs for the customer and our retailers. With a positive can-do attitude, they never say no."

Middlesbrough Council

"We started working with Eemits following on from a recommendation from another customer. They provided us with a solution that suits our needs and they continue to supply the best service with no issues.

Eemits is a professional, friendly and reliable company."

Lucite International

"Eemits continue to provide us with a great supportive service consistently being very helpful. The whole team is great and it's very clear the staff have a great knowledge of the products and are happy to pass this on.

Eemits is a great company."

Huntsman Pigments and Additives

"The service offered by Eemits is second to none, we have a great working relationship with them and the contract we have is good value for money."

Hitachi Rail Europe

"We needed two-way radios for the guys on the test track and something that was scalable. The solution Eemits provided was far superior in comparison to other competitors offerings.

Everything is done in-house and the service and sales department is particularly good. As masters in their field they are extremely knowledgeable."

Go North East

"Eemits dedicate a lot of time to us as a customer - we feel like we get a personal touch. They're excellent and go above and beyond. They'll put the work in - i.e. training users.

Good quality, good people, good team, all of who are positive about their company. They demonstrate real passion."

Chemoxy

"The quality of service that Eemits provides is excellent. The team is very knowledgeable and they offer high quality products. The TRBOCALL solution fitted meets our site requirements and upgrades our technology.

Lone worker function is particularly useful allowing us to monitor our staff ensuring they are safe at all times."

ATC Liverpool


"Eemits Communication is friendly, professional and competitive. They are excellent and their workmanship and knowledge is great.

Eemits attitude sets them apart - no problem is too big"

North Tees Hospital


"Prior to the installation of our current system onsite communications were poor. Eemits Communications offered us guidance and advice on the different technologies available and delivered a highly effective system on time and within our budget. Its success has led to other departments using the system."

Hartlepool Power Station

"Eemits Communications Ltd have been involved in work at Hartlepool Power Station for over 10 years now. During this time they have installed an Aerial network through our buildings to enable more efficient internal radio communications.

I have found the staff highly professional at all times and willing to provide help whenever they can, I would have no hesitation in recommending this company."

Cummins Turbo Technologies

"Having previously worked with Eemits, we knew that we were dealing with a supplier that we could trust and one that could help us to significantly increase the safety of our lone workers with its unique solutions.

The equipment supplied by Eemits is excellent. We have been greatly impressed by the knowledge and skills of their engineers who have carried out the onsite surveys and installation of the system.

Eemits came up with an innovative approach to overcome challenges that we had with installing a system with the structure of our building, and as such, the quality of radio frequency is outstanding."

Falck Fire Services

"The service delivered by Eemits has been excellent and we have developed a very good working relationship over the years.

As a local business to Falck Fire Services they can respond to faults or general requests very quickly - which is very important in our line of work - whereas similar suppliers have a greater response time.

TRBOCALL is an overall platform that has made a massive improvement to our communications in comparison to the analogue system that we had been using for many years. It provides us with many different applications that can be utilised across the business.

Since introducing TRBOCALL we have seen significant improvements related to safety and in our communications itself, which is critical to our operations."